Help entrances, the working glossary, and common search questions

A curated product-discovery catalogue: browsable category pages of items with working agent links. The name is community habit; it is a shopping directory, not an office document.

A purchasing middleman with a Chinese warehouse address. You pay the agent; the agent buys from the seller, inspects, stores and ships internationally.

Where to cop: community shorthand for a request or page that points to a buyable source link.

Warehouse photos taken after stock-in so you can approve or dispute the item before international shipping.

The order number prefix used by this agent; value-added services are booked against it.

The manual order form for links the crawler cannot read. You supply link, name, specs, price.

Green light: community slang for a QC photo set that looks correct and ready to ship.

Red light: the opposite verdict; typically followed by a return or exchange request inside the 120-hour window.

A batch of items consolidated into one international parcel.

The status named for the eligible 120-hour return-request window. Normal storage separately starts at In storage, and abnormal storage at Signed for; check the actual order timestamps.

The retained help article names Taobao, Tmall, 1688 and JD for automatic import. Check that you copied a product URL. If the current site cannot read it, consider the manual branch and its separate conditions; a failure does not prove the item is unavailable.

The tutorial names four platforms for product search; result quality depends on the query and actual index coverage. The official help centre keeps a Chinese-English commodity catalogue; translate the term first, then search.

Sellers update their own inventory late. The help centre says stock is double-checked with the seller after you order, and the seller's actual stock wins.

Before the seller ships, support can ask for an exchange. After shipping, only a warehouse-side exchange remains, with the return leg at your cost. Paid manual orders cannot be modified at all.

It finds listings whose photos match. The colourway is a variant inside the listing, and a variant can be sold out while the listing stays up.

The published purchasing service has no handling fee, but goods, domestic freight, international freight, funding and selected services still cost money. Two official articles separately describe CNY 8 packaging and declaration charges without establishing their relationship. Read the fee breakdown and actual checkout; do not automatically add both.

User Center, then Warehouse, on each stocked item. Three parcel photos before shipping are free if ticked at submission; extra item angles cost 2 yuan per piece.

The captured policy gives normal packages 100 free days from In storage and abnormal packages 60 days from Signed for. It describes CNY 10 per original order per 30 days for eligible extension. Confirm the actual deadline and arrange an extension before expiry; do not rely on a reminder or treat cooling-off as automatic extra free storage.

An iOS app is on the App Store under id 6456410137 and Android installs from an APK linked on the official site; the exact app interface and feature availability should be checked in the current official app. This guide illustrates the web tutorial.

The order number. Add-on services such as priority purchase and storage extension are booked against it, so keep it beside any support question about a specific item.